This page answers all frequently asked questions by our users. Not finding your question below? Feel free to contact us through chat, social media or by scheduling a video call.


What information should I include on my invoice?

When issuing an invoice, you need to be aware of all local and national requirements for your invoice to be compliant. This varies, but a general rule of thumb is to include your name, business name, legal address and tax number. For more specific guidance see the following resources:

How do I receive digital currencies (cryptocurrencies) for my business?

In order to receive cryptocurrency, you need a wallet address. These wallet addresses are unique addresses (consisting of letters and numbers) that allow you to manage your funds. You control your wallet through an application, just like the online banking app you use now. To accept ETH, DAI, USDT and other Ethereum-based ERC20 tokens, you will need an Ethereum address. For beginners you can receive all these currencies on a Coinbase account. To accept BTC, you will need a Bitcoin wallet address. We also recommend using Coinbase.
Once more familiar with handling cryptocurrencies, we recommend moving your funds off exchanges and keep them on a wallet that you own the private keys to. Here is a helpful guide on how to do this.
To get paid on Polygon, Fantom, Fuse, Celo or other blockchains, you need to know how they work. Metamask supports all EVM blockchains and lets you access all Request Invoicing features.

Can I get paid in BTC?

Yes, but Request Invoicing does not detect BTC payments. The payer will notify you when he makes the payment.
To accept BTC, you will need a Bitcoin wallet address. We recommend using Coinbase.

Can I get paid by credit card?

Yes, you need to setup a Stripe account first. You can setup your Stripe account right from the Invoice creation page, by picking a fiat currency as the invoice currency and then "in EUR, the payer pays in EUR" for example.

How do I pay an invoice in cryptocurrency?

In order to pay an invoice, you need to use a wallet that has Web3 capability with enough funds to cover the payment amount requested. You also need to have enough funds to pay for the gas (ex: some ETH on Ethereum).
Web3 is the new generation of technology that empowers the individual over the institution through decentralization. When managing your finances, you can think of your Web3 wallet as your online banking app -- but without the bank. Not sure which wallet to use? Here is a helpful guide.

What currencies can I issue an invoice in?

All currencies which are currently supported by Request Invoicing can be found here.

What is a digital currency or cryptocurrency?

Digital currency, or cryptocurrency, is often referred to as programmable money. Like the Internet in the 90s was for communication to become digital. Cryptocurrencies and their applications represent the internet of money. There are currently over 7000 cryptocurrencies listed on the popular tracker CoinMarketCap.

Why would I accept cryptocurrencies payments?

We're seeing an increase in clients that prefer to pay in cryptocurrency over traditional currencies. This is because of the high-speed payments get processed on cryptocurrency payment networks, as well as the relatively small fees associated with larger value transfers.
Especially when dealing with international transactions, accepting cryptocurrencies can have a big positive effect on your companies' bottom line.

How to enable my customers to pay with cryptocurrencies using Request Invoicing?

By creating an invoice with Request invoicing your customers will receive an automatic email with a link to the invoice. All they have to do is click on accept and pay from within the invoice.

What are the bookkeeping implications of getting paid in cryptocurrencies?

The same bookkeeping implications apply to regular invoices charged in traditional currencies like USD or EUR. Capital gains (if any) must be added as revenues. and receive in FIAT.
For an invoice denominated in fiat currency for which you receive cryptocurrency payments, the accountant acts similar as with an international payment - taking into account exchange rate gains and losses.
In addition, there may be some capital gains or losses associated with receiving digital assets. This is mitigated by using stable tokens such as DAI or USDT for your business

I have an accountant who does my company bookkeeping, how do I manage?

For invoices denominated in a fiat currency which payment is received in the same currency at the end of the process, the bookkeeping of the transaction is the same as usual.
The accountant does not need to be informed about using blockchain technology, as the amount received in the bank account matches the amount of the invoice.
Invoices paid in cryptocurrencies are different. Go to your Request Invoicing dashboard, export your invoices as a CSV or download them individually as PDFs and send them to your accountant. Your accountant will then have all of the information needed to finalize your accounting.
Your accountant will manage these invoices in a similar way as a payment in a foreign currency, including exchange rate gains and losses, and additionally might also have to book capital gains.
Is your accountant unsure about how to proceed? Get in touch and we will connect with him/her directly to help them out!

About Request

What is the Request Foundation?

Request Foundation is a foundation based in Zug which aims to develop and promote Request technology.

What is Request technology?

Request technology is a decentralized payment request technology. It allows cryptocurrency requests. The tech is powered by Ethereum blockchain. Request technology remains independent thanks to the REQ token.

What is Request Invoicing?

Request invoicing is the first application of Request technology. It allows businesses to do compliant transactions in cryptocurrencies utilizing invoicing objects.

About Request Invoicing

How do I create an account?

We've written an in-depth Getting Started Guide for you here, including video tutorials for each step in the process.

Which company details should I fill?

The only mandatory fields to get started are your first & last name.
As each jurisdiction needs specific details to be available on the invoice you issue, please double-check with local guidelines to ensure your invoices are compliant to local regulation.
This usually involves the company name, address and tax number.

How to create an invoice using Request Invoicing?

Follow the creating an invoice section of our Getting Started Guide, where we dive into the process step-by-step.

Who is using Request Invoicing?

Request Invoicing is built for all individuals and businesses who are looking to pay & get paid in cryptocurrencies. Some of our biggest clients involve organizations like MakerDAO, who are willing to pay their suppliers and grantees in cryptocurrency.

How much does it cost to use Request Invoicing?

Issuing invoices will always be free. At the time of payment, the payer will pay the Ethereum gas fees (used to send the funds) and the Request Invoicing service fee.
The Ethereum gas fee is variable depending on how busy the network is at the time of payment. It is not collected by Request.
The Request Invoicing service fee is 0.1% of the total amount requested in the invoice, with a maximum fee of $2 per invoice.
Example: An invoice issued through Request Invoicing of $3,000 will be charged 0.1% of the invoice amount, which if there was no maximum cap is $3.00. Because of the maximum cap, the service fee that is charged is $2.00.

How do I upload my logo on the invoice?

Customizing your invoice by adding your company logo is a feature we're currently working on and is currently unavailable.

How to get a bank statement?

.csv and .pdf exports are available to export through the Request Invoicing dashboard.

How do I set up recurring invoices?

Setting up recurring invoices is currently being worked on by our product team and will be released in a near update.

Receiving a Request invoice, how do I pay an invoice partially?

Partially paying a digital currency invoice is currently unavailable and will be released as a feature in a near update.

As an invoice recipient, how do I accept an invoice?

Upon receipt of the invoice, you can accept the invoice to let the issuer know if you agree with the terms & conditions.
This is done by logging into your account & clicking on the accept button above the invoice.

As an invoice recipient, how do I reject an invoice?

Upon receipt of the invoice, you can reject the invoice to let the issuer know if you disagree with the terms & conditions.
This is done by logging into your account & clicking on the reject button above the invoice.

How do payment terms work? Do we automatically apply late fees?

Payment terms on an invoice allow the client to know when he should pay. This should be agreed and included in the commercial contract.
A reputation feature is coming soon. Paying on time will be valuable to increase the client’s reputation
We envision to apply automated late fees for late payers. This feature has yet to be prioritized based on user feedback. Let us know if this is something that's useful for you by sending an email here.

How do I use the escrow option?

The escrow feature is coming soon. We are building a decentralized escrow feature, replacing the third party by a smart contract to remove the need for trust between businesses.
Payments can be programmed to be made at a certain time or based on milestones that the client will validate.

How much does the escrow feature cost?

Coming soon.

What is the Reputation Score?

As a Business, you get a Reputation Score based on your behavior.
If you pay your invoices on time, you will always get 5 stars.
Please don't be late :)

How do I cancel a pending payment?

You tried to make a payment but the gas price was too low and the transaction is still waiting in the mempool? There are 2 solutions.
In Metamask, you can either "Speed up" (by increasing fees) or "Cancel" a transaction. They detail the cancellation procedure in this blog post.
For other wallets that do not offer cancellation, ask in the wallet's community or get in touch with us.

How do I pay with a ledger?

Select the ledger option in the wallet selection window. If the option is not available, it means Ledger is not yet available for this network.
You have to update your ledgers firmware to the latest version. Here is how to do it:
    The latest version of Ledger Live
    The latest firmware version on the ledger
    Update Ethereum app
    Allow Contract data
Last modified 28d ago